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Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You'll Do

• Demonstrable experience with production operations issue management and response
• Collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions
• Strong organizational skillset and ability to track multiple issues to resolution
• Ability to lead a technical team of peers toward issue resolution
• Experience utilizing issue/workflow ticket tracking systems
• History of acting as a subject matter expert and training peers and stakeholders
• Deployment and release management experience
• Self-motivated and collaborative
• Good communication skills

What You Know

• A minimum of 7 to 12 years of proven professional experience is required.
• Exceptional skill configuring, running, monitoring, and tuning Java applications running in an Apache/NGINX with Tomcat configuration, JBOSS, WebSphere, WebLogic and JMX Console
• Experience with GitHub, Jenkins and SVN is required.
• Containers and Kubernetes experience.
• Good to have one or more scripting languages Shell/Curl Scripting
• Exceptional skill at Linux/Unix bash command line
• Demonstrable preference for approaching work via automation as a first choice
• Good to have experience on Monitoring tools like AppDynamics and ELK/Kibana
• Strong troubleshooting skills utilizing log analysis, application performance management (APM), and real user monitoring (RUM)
• Experience providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets
• Track record of success writing English for a business audience
• Exemplary practice in root cause analysis and documenting findings, providing evidence
• Experience writing standard operating procedures and rigorous adherence to same

Education

• A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.

Benefits

• In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:
• Continuous Learning -Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on a need basis. We support our team to excel in their field.
• Parental Medical Insurance - Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits.
• Activities -From the Nisum Premier League's cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team-building activities such as skits, and dances performance in addition to festival celebrations.
• Free Meals - Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.

Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.