Responsible for configuring, operating, and maintaining Audio Visual (AV) equipment and solutionsDesign, test, and troubleshoot the technology and configurations in conference rooms and custom audio visual deployment spacesAct as a Subject Matter Expert (SME) for Zoom Workplace App, Zoom Rooms, Zoom Phone, conference room architecture/standards, video/audio/web conferencing, and digital signage infrastructureProvide meeting support with Audio Visual, Audio, and Video Conferencing equipment and servicesPerform analysis, diagnosis, and resolution of AV hardware and software problems for end-users and conference rooms, and recommend and implement corrective solutions.Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.Document the deployment, troubleshooting, and operational processes required to build and operate our AV solution standardsDrive initiatives to continuously improve our end-users experience based on user feedback and monitoring dataCollaborate with members of the Information Security, Network, Infrastructure, Workplace, End User Computing and cloud teams to ensure our AV setup meet user requirements and align with the overall IT technology portfolio, processes, and procedures