Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
Bottomline is looking for a Senior IT Support Engineer with MacOS and JAMF experience to grow with us!
The Senior IT Support Engineer will deliver skilled and professional support to all employees of the Bottomline organization, while collaborating with team members and business colleagues on key technologies. Provide elevated levels of support to key executives and business leaders throughout the organization.
This is a hybrid role. Person must be able to be flexible and work certain days as required out of our Portsmouth, NH office.
How you'll contribute:
Troubleshoot, support, and resolve incoming technical issues for all Bottomline employees, including hardware, software, and connectivity issues.
Provide problem analysis to identify repetitive issues and drive to closure through Root Cause Analysis (RCA) and other ITIL processes.
Document processes and technologies as needed.
Perform regular contributions to the development of Standard Operating Procedures by creating knowledge-base articles and review existing articles to keep information up to date.
Identify, research, and recommend automation tools to better enhance the Bottomline user experience.
Work with providers, such as technology suppliers and wireless carriers to provide devices to the organization.
Use cloud-based technologies to configure laptops for use.
Participation in global IT projects as needed.
Provide remote support for global Bottomline users.
Regular on-site support for the Bottomline Portsmouth, NH office.
What will make you Successful
Preferred Skills:
Education and Experience:
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.