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Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You'll Do

• Provides Level 2/3 production support for eCommerce applications, identifying and resolving incidents promptly.
• Analysing root causes of production issues, performing code fixes, and deploying changes following best practices.
• Collaborates with development and operations teams to maintain application stability and performance.
• Monitor application logs, metrics, and alerts to identify potential issues proactively.
• Document support activities, including troubleshooting steps, resolutions, and recommendations for future improvements.
• Participate in on-call support rotation to respond to critical incidents outside of normal business hours.

What You Know

• Proficiency in debugging, troubleshooting, and fixing Java-based applications.
• Familiarity with web technologies, databases (e.g., SQL, NoSQL), and application servers.
• Experience with monitoring tools and ticketing systems (e.g., Splunk, Jira, ServiceNow).
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Computer Applications or related field.

Compensation Band

• $125-135k per year

Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.