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About the Role

As a Senior Software Engineer, you will contribute to designing, developing, and maintaining our web applications with a strong focus on 
performance and scalability. You will play a key role in enhancing customer experiences within our Customer Relationship Management (CRM)
platform, which manages personalized customer communications via email, SMS, and instant messaging. 

This position will involve close collaboration with cross-functional teams, including product, analytics, and business leaders, to deliver 
high-quality software solutions.

What You’ll Do

• Design and develop scalable, high-performance web applications.
• Build and maintain features for the CRM platform, ensuring optimal customer communication across multiple channels (email, SMS, instant messaging).
• Develop full-stack solutions using on .NET Core stack
• Create efficient front-end interfaces with frameworks like React, Redux, TypeScript, and JavaScript.
• Implement and manage RESTful APIs and server-side logic.
• Utilize Agile methodologies to ensure continuous delivery and improvement of software solutions.
• Write unit tests and ensure code quality with automated testing processes.
• Work closely with product, analytics, and business teams to gather and refine project requirements.
• Participate in code reviews and design discussions to improve overall team productivity and code quality.
• Optimize database queries and web application performance to handle high loads and large datasets.

What We’re Looking For

• 5+ years of commercial software development experience with a proven track record in delivering high-quality, scalable solutions.
• Proficiency with .NET (C#), JavaScript, SQL, and front-end frameworks (React, Redux, TypeScript).
• Expertise in using Git for managing codebases.
• Experience in developing automation tests (unit and integration) using Test-Driven Development (TDD) methodologies.
• Agile/SCRUM experience with a focus on CI/CD practices.
• Proven ability to collaborate with cross-functional teams and mentor junior developers.
• Strong understanding of software architecture, design patterns, and scalable systems.
• Experience with CRM systems or customer communication platforms is a plus.
• Bachelor's degree in Computer Science or related field.
• Intermediate level of English or higher.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                          

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. 

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