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Who We Are
At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.
We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and multiple Wirecutter reviews (including a recommendation among the best Windows Ultrabooks of 2024), along with making TIME's Best Inventions lists in 2021 and 2023. As a company, we were #35 on Fast Company's Most Innovative Companies of 2022.
We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!
We’re looking for a NetSuite Engineer who is passionate about leveraging technology to streamline operations and create scalable solutions. This role is at the core of ensuring our business systems operate efficiently, collaborating with cross-functional teams, and customizing NetSuite to meet the unique needs of our growing company. If you thrive in solving complex challenges, enjoy optimizing business processes, and are excited to work in a mission-driven organization committed to sustainability and innovation, this role is for you.
This is a full-time remote position based in the US.  If you're local to the San Francisco area, we spend one day a week together in person at our headquarters.

What You'll Do

• Provide technical support to end users across multiple teams, assisting with reports, dashboards, KPIs, and user role management.
• Develop and maintain business and technical documentation for NetSuite customizations, workflows, and core business processes.
• Customize and optimize NetSuite configurations to align with evolving business needs.
• Monitor system performance, troubleshoot issues, ensure data integrity, and conduct regular data audits.
• Debug, develop, and maintain SuiteScript customizations to enhance NetSuite functionality.
• Design, build, and maintain data integrations between NetSuite and external systems (e.g., Ecommerce, Avalara, Celigo, Looker, Google Cloud).
• Analyze existing systems and processes to identify areas for improvement and implement scalable solutions.
• Collaborate with cross-functional teams to streamline business operations through NetSuite enhancements.

What You Need

• 3+ years of hands-on experience in administering, configuring, and developing within the NetSuite ecosystem, including SuiteScript, workflows, integrations, and customizations
• Excellent communication skills and fluency in English.
• Experience working in an e-commerce environment, ideally with PIM (Product Information Management) systems.
• Working knowledge of Google Workspace, relational databases, and ERP systems.
• Strong understanding of SuiteScript, with the ability to debug and enhance scripts.
• Familiarity with ETL processes and tools (e.g., Celigo).
• Experience in data import export, analysis, and reporting at large scale

What's Nice to Have

• Certification in NetSuite administration or SuiteFoundation.
• Strong analytical mind and enthusiasm for problem-solving.
• Familiarity with reporting and analytics tools such as Looker and Google Cloud Platform.
• Experience supporting system integrations in a growing company.

What You'll Love

• Competitive salary, equity, and health benefits
• Paid company holidays plus 20 PTO days per year
• Paid Parental Leave
• Flexible work hours and locations, including every other Friday off!
• 401K with matching for US employees
• The chance to work at a startup that is making a positive social and environmental impact.

$119,000 - $148,000 a yearThe base salary range for this position may vary depending on various factors such as professional background, work experience, work location, market demand, etc. In certain circumstances, the final offer may vary from the amounts shown in this job description.

Equal Opportunity

We commit ourselves to the principles of equal employment and a diverse work environment. With inclusion being one of our core values at Framework, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We will consider qualified applicants regardless of criminal histories pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Ordinance.
We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.