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XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process.

Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises.

In this role, you'll be responsible for providing crucial technical support to our clients, ensuring our applications run smoothly and efficiently. You'll be a key point of contact for resolving complex issues, collaborating directly with our development team, and maintaining a high level of client satisfaction.

Key Responsibilities:

• Manage support tickets and provide timely, effective solutions to technical issues.
• Analyze and solve problems with our applications, escalating complex issues to the development team when necessary.
• Communicate directly with clients, offering outstanding service and clear technical guidance.
• Collaborate with developers to identify, troubleshoot, and fix bugs.
• Create and implement custom configurations on our servers to meet specific client needs.