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HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX. HICX helps Global 5000 companies to organize and manage their supplier data.

The HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system. High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers. Some of the world’s largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include BAE Systems, Mondelez, Baker Hughes and EDF Energy.
Role Overview

We are looking for an experienced and forward-thinking Quality Assurance Manager to lead and mature our QA function for a complex, web-based Supplier Information Management SaaS/PaaS platform. You will oversee a team of 7 QA analysts/testers who partner closely with Product Engineering, Support Engineering, and the Product Release teams. This role combines hands-on test leadership, team management, QA strategy development, and a strong focus on automation, orchestration, and AI-driven quality improvements.

The ideal candidate is a strong people leader with deep QA expertise, experienced in delivering high-quality SaaS releases, developing robust test strategies, and driving improvements across processes, tooling, and team capabilities. This is a high-impact role with significant influence on product quality, release efficiency, and customer satisfaction.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Leadership & People Management

• Lead, mentor, and develop a team of 7-10 QA analysts/testers across multiple agile development squads.
• Manage workload allocation, backlog prioritisation, and capacity planning.
• Define and monitor QA performance metrics (coverage, defect leakage, automation %, test velocity, etc.).
• Build a team culture centred on quality, accountability, collaboration, and continuous learning.
• Champion best practices and modern QA principles across the organisation.

QA Strategy & Execution

• Own and evolve the QA strategy, methodologies, and standards for functional, regression, integration, smoke, and exploratory testing.
• Review feature specifications, stories, epics, and acceptance criteria to ensure clarity and testability.
• Oversee the creation, review, and execution of test plans, test effort estimations, and delivery timelines.
• Ensure the consistency, completeness, and quality of QA outputs across all development teams.
• Drive a shift-left mindset, embedding QA earlier in the development lifecycle.

Test Automation & Process Optimisation

• Oversee the design, implementation, and maintenance of automated test suites (preferably ACCELQ).
• Partner with the Release team to integrate automated tests into CI/CD pipelines.
• Identify opportunities for automation, test orchestration, and AI-led quality improvements.
• Champion continuous improvement initiatives, reducing manual overhead and boosting efficiency.

Cross-Functional Collaboration

• Act as a key liaison between Product Engineering, Support Engineering, Customer Success, and Product Release.
• Communicate test results, release readiness, risks, and mitigation plans clearly and effectively in English.
• Ensure customer-reported issues feed back into test coverage and QA strategy.
• Collaborate with engineering and product stakeholders to refine release quality gates and standards.