Reporting to the Chief Product & Technology Officer, we're seeking a Mid/Senior Data & Integrations Engineer with deep expertise in the MSP technology ecosystem. You'll architect and build the ingestion layer that pulls data from the tools MSPs rely on daily, PSA, RMM, BCDR, and documentation systems, into our AI-native platform.
This is an ongoing engagement where you'll systematically expand our integration coverage across the MSP tech stack. You'll work with everything from well-documented REST APIs to less mature systems requiring creative approaches like reverse-engineering, scraping, or unofficial API usage. Your work directly powers the AI capabilities that transform how MSPs manage knowledge and documentation. If you've spent years navigating the quirks, limitations, and data models of MSP tooling, and you're energized by the challenge of extracting value from systems that weren't designed to share it, this role is for you.
What You'll Do:
- Design and build ingestion pipelines from PSA platforms (ConnectWise Manage, Datto Autotask, HaloPSA, Syncro), RMM tools (NinjaOne, Datto RMM, ConnectWise Automate, Kaseya), BCDR systems, and documentation platforms
- Architect ETL/ELT workflows that extract, transform, and normalize data from diverse MSP systems into a unified knowledge graph optimized for AI consumption
- Navigate API variability, from well-documented REST endpoints to undocumented APIs, scraping approaches, and creative extraction methods for systems with limited integration support
- Map and model MSP data structures, understanding how tickets, assets, configurations, contacts, and documentation relate across systems and standardizing them into coherent schemas
- Build resilient, observable pipelines with proper error handling, retry logic, rate limiting, incremental sync, and monitoring for production reliability
- Prioritize and sequence integrations based on customer demand and strategic value, delivering new platform connections on an ongoing basis
- Document integration patterns and create reusable frameworks that accelerate future platform connections