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Junior Cloud Support Engineer (MCR, UK)

Manchester, UK

Everyday we tackle new and exciting challenges to empower developers to build responsive and flexible cloud, mobile, and edge computing applications that scale effortlessly. Couchbase delivers unmatched versatility, performance, scalability and financial value across cloud, on premises, hybrid, distributed cloud and edge commuting deployments. The database market is one of the largest undisturbed markets for enterprise software. The main catalyst for this is the need for digital transformation. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry. 
We are looking for an Escalation Support Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues.
You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can’t wait to hear from you!


Work with our customers during implementation and production of their Couchbase Server-based applicationsTroubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis
Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations
Become a product expert for customers and stay up-to-date on new features in Couchbase
Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices


  • 2+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)
  • 2+ years experience managing and troubleshooting Linux and Windows systems.
  • Strong Unix/Linux administration skills
  • Strong programming experience in any one of the following languages: Python or Java or C
  • Familiarity with NoSQL databases is a plus but NOT required
  • Experience in troubleshooting distributed high-performance systems
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems
  • BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field


Why Couchbase?

Couchbase is named one of DTBA’s top 100 companies that matter in data. At Couchbase, we believe data is at the heart of the enterprise. We empower developers and architects to build, deploy, and run their most mission-critical applications. Couchbase delivers end-to-end technical solutions for all our customers with high-performance, flexible and scalable modern databases that run across the data centers and any cloud. Many of the world’s largest enterprises rely on Couchbase to power the core applications their businesses depend on. See our recent awards to learn what makes Couchbase such a great company to work at.
This year  Couchbase was  recognized as one of the UK's Best Places to Work. Couchbase  offers a total rewards approach to benefits for the value you create here. Couchbase recognizes the need for financial wellbeing. We offer:-Flexible time off-Medical, dental, vision, and life insurance coverage-Paid parental leave-Flexible Spending Account for the things you care about most-An ergonomic and comfortable in-office setup, with food and supporting technology, or assist in the setup of an efficient home office environment.-And much more!
Learn more about Couchbase :News and Press ReleasesCouchbase CapellaCouchbase BlogInvestors


Couchbase is committed to being an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application. 


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