Mediavine is seeking a Support Engineer to join our Support team. Applicants must be based in the United States.
Mediavine is a fast-growing advertising management company representing over 8,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.
We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is ensuring your brand and business grow in every respect.
We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.
Diversity and inclusion aren't platitudes to us; we take them seriously. Have a look at our team and read through our blog posts to learn more about our values and to discover if Mediavine is the place for you!
The Support Engineer will assist in supporting our publishers and work with our engineering team to launch new products. We are looking for someone with the ability to develop skills of a junior level developer to assist our support team in triaging bugs, onboarding new sites, and solving technical problems for our publishers, but this will be a support role and in addition to technical responsibilities you'll also be directly interfacing with customers.
We are looking for someone who is comfortable explaining technical issues in non-technical ways as well as the ability to provide excellent service throughout stressful situations. Since this role will be working with publishers who may be dealing with difficult issues, we expect this person to be able to empathize with our publishers and help de-escalate situations.
The Support Department works a core schedule (Monday - Friday) in order to accommodate our clients. While remote, working hours are structured to ensure coverage. Some weekends are required. There is some flexibility in your schedule but it must be pre-approved by your supervisor.
As a perk here at Mediavine we also get together in person for a department-wide retreat as well as a company All Hands retreat each year. These travel opportunities are company-paid and planned in advance to enable maximum participation. All company-paid travel must follow Mediavine’s policy for optional employee travel.