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Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Software Engineer – Back-End – U-SelfServe

Responsibilities

• Develop creative solutions and write technical designs based on the requirements.
• Work closely with peer teams to ensure that applications are written to allow for overall system performance.
• Assist in tuning and optimization.
• Develop and execute unit tests for product components.
• Promote high quality, scalability, and timely completion of projects.
• Perform peer code reviews and provide feedback.
• Apply the Agile approach to coordinate the development and determine project scope and limitations.
• Debug and resolve issues reported in production deployments.
• Work with the product management team to discuss application features and develop solutions as per the requirements provided.
• Design, implement, and maintain Java applications that are often high-volume and low-latency, required for mission-critical systems.
• Contribute to all phases of the development lifecycle.
• Develop well-designed, efficient, secure, and testable code.
• Support continuous improvement

Requirements

• Bachelor’s degree in engineering, CS, or equivalent experience
• 2-3 years of professional software development experience in C++
• Working experience in writing code in C++ in a Linux environment (nice to have)
• Java, Spring boot, ORM (nice to have)
• Good understanding of Data Structures, algorithms, and their applications
• Fully and completely understand system interdependencies and limitations.
• Assist directly and indirectly in the hiring process and development of technical talent.
• Excellent written and verbal communication skills

Preferred qualifications:

• Experience in Contact Centers Software / Telephony / Communication protocols such as SIP and MRCP
• Experience in building scalable core-java applications, Web Applications, and Web Services
• Experience in building microservices
• Extensive experience in developing and consuming REST APIs
• Experience in Redis/Kafka distributed messaging
• Experience in profiling applications
• Experience in Docker / Kubernetes
• Experience in Websockets / gRPC

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com
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